Support

We're here to help.

Answers to common questions about NovaToolkit. Can't find what you need? Email us and a human will reply.

Email support

Contact

support@novatoolkit.com · We aim to reply within 2 business days.

01Getting started

Download NovaToolkit, sign in, and select your organization to reach the Hub. The bottom tabs are Hub, Tracker, Manage, and Settings.

02Tracking time
  • Open the Tracker tab and choose a project (and optionally a work product and work item).
  • Enter hours and an optional description, then log the entry.
  • Use Quick Log to log against a project without a specific task, and the Billable toggle to mark billable time.
03Projects & tasks

Under Manage, open a project to see its overview, tasks, team, and budget. Work is organized into projects → work products → work items, each with status, priority, and estimates.

04Time off

Request vacation, sick, or personal leave from the Time Off screen. Track Pending, Approved, and Rejected requests. Managers can review team requests under Team Review.

05Account & your data

Update your name and preferences in Settings. To export or delete your account and data, email support@novatoolkit.com and we'll take care of it. See our Privacy Policy for details.

06Notifications

Enable or disable push notifications in Settings. Notifications cover assignments, approvals, and reminders. iOS may also prompt you for permission on first use.

07Troubleshooting
  • Can't sign in? Confirm your email and password, then use "Forgot password?" if needed.
  • Data not syncing? Check your connection and reopen the app. If it persists, email us.
08Contact us

Email support@novatoolkit.com with any question, bug, or feedback. Read our Privacy Policy.